Last updated 26 October 2026.
Who we are
Day One Padel is a trading name of Alexander Benson, a sole trader, of Flat 11, Ilchester Court, Newbury RG14 7LN, United Kingdom. Contact: info@dayonepadel.com.
These terms apply when an organisation (a club, a group of clubs or an operator, "you") subscribes to the Day One Padel platform ("the platform") or uses our services. By signing in or paying for a plan you accept them on behalf of your organisation.
What the platform does
The platform reads data from your booking system (exports you upload or, where you give us access, an automatic connection) and shows your performance, your players, projections, suggested actions, win back lists and a monthly report.
Figures come from the data you give us. Projections, suggested actions and answers from Strategise are guidance, not guarantees. Where an answer assumes something, such as how many players will respond, it says so. Decisions and their results stay yours.
Your account
You choose who in your organisation has access and you are responsible for what they do. Keep passwords private and tell us at once if you think an account has been misused. We may suspend an account to protect you, other customers or the platform.
Your data
Your data stays yours. You give us permission to store and process it only to provide the platform and our services to you. We never sell it, never share it with another customer and never use it to train AI models.
For the personal data of your players and staff you are the controller and we are your processor. Our Data Processing Agreement forms part of these terms.
You confirm you have a lawful basis for every use you make of your players' data through the platform, including contacting them. Where you contact players who have not given marketing consent (for example under your own membership or booking terms, or the soft opt in for similar services), you are responsible for that basis being valid, for including a working opt out in every message and for honouring every opt out. The platform keeps each player's recorded consent and removes anyone who opts out through it from future lists.
Plans and fees
Plans, prices and what each includes are set out in an offer or proposal we send you, or in a written agreement with you. A written agreement takes priority over anything on our website.
Plans are priced per club, by its size: one to three courts, four to six courts, or seven courts or more.
Monthly plans are billed monthly in advance and run until cancelled. Annual plans are billed yearly in advance. We are not registered for VAT, so no VAT is added; if that changes, we will tell you before any VAT is charged. We give 60 days' notice of any price rise and never change the price of a term you have already paid for.
If a payment fails and is not put right within 14 days, the account becomes read only; after a further 30 days we may close it.
Invoices and payment
Every plan and project is agreed with you after a call and confirmed in writing: an offer, a proposal or an agreement. You cannot order on our website. We invoice in your club's currency, and each invoice is payable by the due date on it, by card through Stripe or by bank transfer.
The Free look has no charge and no time limit, and needs no card. It is one snapshot of your club's numbers: it takes imports for three days from the first one, and it includes what we set out when we offer it, which we may change with 30 days' notice. A paid plan has no free trial: the first month, or the first year on an annual plan, is paid before we start, and we set your club up with you within five working days of payment. The Advisory plan is billed monthly and runs for at least three months, then until cancelled.
Card payments are taken by Stripe, our payment provider, which holds your card details; we never see them. Stripe sends receipts. You can cancel or change a plan by writing to us, with effect as set out under Cancelling.
We may decline to take a club on, for example where we cannot serve it well, in which case anything paid is refunded in full. A promotional code applies only as described with it.
Services
Consultancy services (projects such as the Opening, the Turnaround, the Operation, the setup pack and expansion checks) are described in the proposal or agreement for them, which sets out what is in, what is out, the fee and how long it runs; unless it says otherwise, a project paid monthly runs for at least three months.
The Club Review is a one-off fee, paid before the review. If you start Advisory or a project within 30 days of it, the fee comes off your first invoice for it. For a club not open yet, the Review works from the club's plans, and its fee comes off the first invoice of the Opening if the club goes ahead with us.
Our promise on the Club Review: if its written plan does not show you a way to earn back the fee, you do not pay. Tell us within 14 days of receiving the plan and we refund the fee in full. A refunded fee is not also taken off a later invoice.
Our services are advice and practical help; outcomes depend on many things outside our control and are not guaranteed.
Cancelling
You can cancel a monthly plan by writing to us with 30 days' notice. The Advisory plan runs for at least three months, then on the same 30 days' notice. Annual plans can be cancelled with effect from the end of the year paid for. The Free look can be closed at any time. Fees already paid are not refunded, except under our promise on the Club Review (see Services) or where we have broken these terms.
When your account closes you can download your data for 30 days. After that we delete it from the live platform, and from backups within a further 30 days, unless the law requires us to keep something.
Using the platform properly
You agree to our Acceptable Use Policy. We may suspend access where it is broken.
Our promises and their limits
We provide the platform with reasonable skill and care and work to keep it available, accurate and secure. We check our figures against the data you provide, but we cannot be responsible for errors in that data or in your booking system.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else the law does not allow us to limit. Otherwise our total liability in any 12 months is limited to the fees you paid us in those 12 months, and neither side is liable for indirect or consequential loss, including loss of profit or revenue.
Intellectual property
We own the platform, its software, its methods and its content. You own your data and the reports produced from it for your organisation, and may share those reports freely.
Changes to these terms
We will give at least 30 days' notice by email of any change that affects you materially. If you do not accept it, you may cancel before it takes effect.
Law
These terms are governed by the law of England and Wales, whose courts have exclusive jurisdiction.